Terms & Conditions

By using this site you agree to the below terms and conditions. The Custom Model Company reserves the right to modify or update these terms and conditions at any time and you agree to be bound by such modifications or updates on subsequent visits. If you do not agree to these terms and conditions you may not use this site.

 

Privacy Policy

We understand and share your concerns about privacy. We do not share your personal information except with trusted intermediaries and only to process and ship your order.

 

Payment Options

We accept all major cards via PayPal or direct bank transfers to our company account.

 

Production Time

We strive to meet our goal of reaching photo approval stage 10-12 weeks from the date of order acceptance. An order is accepted when the customer has confirmed their complete model and stand requirements. Occasionally due to manufacturing processes or sheer volume of orders, such as on the run up to Christmas, this timeline may be exceeded. Production time is longer for large models, clear canopy models or models with complex artwork and an estimate of this time will be sent along with your quotation.

 

Shipping & Surcharges

Our Models are created in the Philippines. Shipping costs from our production facility are to the account of the purchaser. Shipping is with one of three International Couriers, with whom we are in constant negotiations to achieve the most competitive prices for our customers. Any import duties, taxes or surcharges are also the responsibility of the purchaser as we are unable to control or absorb these fees which may be billed to you.

 

Returns Policy

We supply custom made models to your specifications. We will not ship your model until we receive your approval after you have received multiple images after all detailing has taken place. Therefore custom orders are non-returnable other than for damage in transit. All models are fully insured for this type of damage. Each model is custom packed and boxed for maximum protection so shipping damage is rare but does occasionally occur. In the event of damage in transit we will work with the carrier to process the claim. Any shipping claim must be notified to us within 24 hours of delivery and we will then notify you of the procedures to follow.

 

Miscellaneous

WARNING: CHOKING HAZARD - Small parts. Your model may contain detachable parts e.g. propellers, which are not suitable for young children.

 

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