Terms & Conditions

By using this site you agree to the below terms and conditions. The Custom Model Company reserves the right to modify or update these terms and conditions at any time and you agree to be bound by such modifications or updates on subsequent visits. If you do not agree to these terms and conditions you may not use this site.

 

Privacy Policy

We understand and share your concerns about privacy. We do not share your personal information except with trusted intermediaries and only to process and ship your order.

 

Payment Options

We accept all major cards via PayPal or direct bank transfers to our company account.

 

Production Time

We strive to meet our goal of reaching photo approval stage 12-14 weeks from the date of order acceptance. An order is accepted when a customer has confirmed their complete model and stand requirements by approving their Order Confirmation. Occasionally due to manufacturing processes or sheer volume of orders, such as on the run up to Christmas, this timeline may be exceeded. Production time is longer for large models or models with complex artwork and an estimate of this time will be sent along with the quotation.

 

Shipping & Surcharges

Our Models are created in the Philippines. Shipping costs from our production facility are to the account of the purchaser. Shipping is with an International Courier with whom we are in constant negotiation to achieve the most competitive prices for our customers. Any import duties, taxes or surcharges that may be levied are also the responsibility of the purchaser as we are unable to control or absorb these fees.

 

Returns Policy

We supply custom made models to your specifications. We will not ship your model until we receive your approval after you have received multiple images after all detailing has taken place. Therefore custom orders are non-returnable other than for damage in transit. Each model is custom packed and boxed for maximum protection so shipping damage is rare but does occasionally occur. All models are fully insured for this type of damage. Please examine your model immediately upon delivery. Any shipping damage must be notified to us within 24 hours of delivery and we will then notify you of the procedures to follow. In the event of damage in transit we will work with the courier to process the claim.

 

Miscellaneous

We cannot be held responsible for limitations to accuracy that may occur due to scale or manufacturing processes. All dimensions and scales are approximate, therefore they may vary slightly on the final delivered model from those requested.

 

We reserve the right to photograph all models produced for our customers, for use on this website as well as for general publicity purposes.

 

WARNING: CHOKING HAZARD - Small parts. Your model may contain detachable parts e.g. propellers, which are not suitable for young children.

 

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